This page explains how cosmoscreations.co.za collects, uses and protects personal information. It is provided for information purposes and does not constitute legal advice.
Introduction
Cosmos Creations ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit cosmoscreations.co.za or place an order with us.
Information We Collect
Personal Information
When you place an order or contact us, we may collect personal information such as:
- Your name, email address and phone number
- Delivery address and recipient details
- Order details, including products selected and any personal message
- Payment-related information processed through our payment provider
Automatically Collected Information
When you browse our website, certain information may be collected automatically, such as your IP address, browser type, device information and pages visited, to help us understand how our website is used and to improve the experience we provide.
How We Use Your Information
We use the personal information we collect to:
- Process and fulfil your order request
- Confirm order, delivery and payment details with you
- Communicate with you about your order
- Arrange delivery with our delivery partners
- Improve our website and services
- Comply with our legal obligations
How We Share Your Information
We do not sell your personal information. We may share relevant information with trusted third parties only where necessary to fulfil your order, including:
Delivery Partners
We share recipient names, addresses and contact numbers with delivery drivers or courier partners solely for the purpose of completing delivery of your order.
Payment Processing
Payments are securely processed by our payment provider. Cosmos Creations does not store your card details.
Interflora / Teleflorist
Where an order needs to be fulfilled outside of our standard local delivery area, we may share relevant order details with our Interflora or Teleflorist network partners so that the order can be arranged and delivered on our behalf.
POPIA Compliance
We process personal information in accordance with South Africa's Protection of Personal Information Act, 4 of 2013 (POPIA). We collect only the information reasonably required to process your order and take reasonable steps to keep it accurate, relevant and secure.
Security Measures
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access and disclosure.
Cookies
Our website may use cookies or similar technologies to support core functionality and to understand how the website is used. You can adjust your browser settings to refuse cookies, although this may affect certain features of the website.
Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated personal information
- Request deletion of personal information, where applicable
- Object to the processing of your personal information in certain circumstances
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us:
- Phone: +27 82 773 1526
- WhatsApp: Message us